|
Payment
We accept Visa, MasterCard, Delta, Solo and Switch Cards as methods of payment.
ECA Supplies credit account customers' can also choose to have the order put on their account (Option at the checkout)
We use a secure server for processing online orders, and the information you send us is encrypted before transmission using SSL Encryption.
You can also telephone us with your card details on (02476) 619414
Back to Top
|
| | |
| Delivery |
|
Delivery on orders over £99 including VAT is FREE and just £4.95 on orders under £99 to most Mainland UK and Isle Of Wight addresses.
Delivery to the Highlands of Scotland, Northern Ireland, R.O.I., & Isle Of Man will incur a £14.95 charge.
Our carriers are able to deliver to France, Germany, Belgium, Denmark, Channel Islands, Netherlands and Luxemburg
for a fixed cost of £16.95
For any other destinations please contact us for a quote.
The above rates are for consignments UNDER 30KG.
Where a parcel is more than 30kg we will contact you with a quote.
Out Of Stock Items
If any item ordered is found to be out of stock we will contact you and advise of a delivery date. In this case the customer can ask for a refund for the item or wait for the item to become available for delivery.
Most deliveries arrive within 1-3 days of despatch. We use a national network of couriers.
You will need to be in at the supplied delivery address to sign for the goods.
Our liability ends with a signed POD obtained by the courier.
Back to Top
|
| | |
| Returns & Refunds |
Hopefully you won't need to return an item, however, if you do, it is our aim to make this as simple as possible.
By following the guidance below you can help us to help you when a product is not what you expected, or is faulty.
Your statutory rights are not affected by this guidance.
Goods must be returned within 7 working days of receipt of the goods.
Please contact us via email of your intention to return goods so that we can give you a goods return number GRN.
Any carriage charges for returning goods will be at your expense.
All items should be in their original undamaged packaging, we reserve the right to charge for repackaging where applicable.
We reserve the right to charge up to but no greater than 25% of the value of the goods returned.
Transport packaging should be sufficient for the method of carriage.
We cannot accept any responsibility for any damage caused by your carrier.
We cannot give refunds on any special orders that you may have requested.
When sending any goods back to us it should be accompanied by a copy of your proof of purchase, your name, address, phone number, order number, account number and details of why you are returning the goods.
PLEASE NOTE WHEN RETURNING GOODS WE CANNOT ACCEPT A PROOF OF POSTING AS CONFIRMATION OF DELIVERY.
Back to Top |
| | |
| Security |
|
We use a SSL (secure sockets layer) online ordering system, so you can shop at ECA SUPPLIES ONLINE in the knowledge that your credit card details are totally secure.
We do not store credit card details so there is not "residual" risk associated with ordering from us.
Back to Top |
| | |
| Privacy Policy |
Information we collect from you
We WILL NOT sell, share, or rent any of your details to third parties for marketing use.
We
gather information on our order form to enable us to process your order
or enquiry and fulfil our obligations to you.
Here you will need to
provide us with your name and address, delivery details, contact phone
numbers, email address and credit/debit card details.
Cookies
A
cookie is a piece of data stored on your computer. A cookie helps us to
remember who you are and provides you with a more personal service.
By
allowing this cookie it will eliminate the need to re-enter your
address details etc every time you order.
These cookies are stored on
your hard drive and we have NO access to them.
Security
We use a SSL
(secure sockets layer) online ordering system, so you can shop at ECA SUPPLIES ONLINE in the knowledge that your credit card details are totally
secure.
We do not store credit card details so there is not "residual"
risk associated with ordering from us.
Links
We
may use external links to describe our products.
We cannot be held
responsible for external site content and would encourage users to
check suitability of external sites and to check their own privacy
policy.
Back to Top
|
| |
| Complaints |
|
Whilst we make every effort to offer an excellent and efficient service, occasionally mistakes are made.
We will endeavour to resolve any complaint within 5 working days.
Your complaint will be treated confidentially, fairly and with respect.
If you do have any complaints, comments or suggestions on how we can improve our services to you please E-Mail sales@ecasupplesonline.co.uk
Back to Top
|
|
